Payment Terms

Payments. Online payment by bank card

Our website is connected to internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Product or service, a secure window with the payment page of the CloudPayments processing center will open, where you need to enter your bank card details. For additional cardholder authentication, the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, please contact the Bank that issued your bank card.

The online payment service is provided in accordance with the rules of the International payment systems Visa and MasterCard based on the principles of confidentiality and security of payment execution, for this purpose the most current methods of verification, encryption, and data transmission through closed communication channels are used. Entering bank card data is done in a secure window on the CloudPayments payment page.

The fields on the payment page require entering the card number, cardholder's name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card.

CVV2/CVC2 is a three-digit security code located on the back of the card.

Next, in the same window, your issuing bank's page for entering the 3-D Secure code will open. If you have not set up static 3-D Secure, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, please contact your issuing bank.

3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. It allows unambiguously identifying the authenticity of the cardholder making the transaction and minimizing the risk of fraudulent transactions on the card.

Security Guarantees

The CloudPayments processing center protects and processes your bank card data in accordance with the PCI DSS 3.0 security standard. Information transmission to the payment gateway is done using SSL encryption technology. Further transmission of information occurs over closed banking networks with the highest level of reliability. CloudPayments does not transmit your card data to us or any other third parties. The 3-D Secure protocol is used for additional cardholder authentication.

If you have any questions about the payment made, you can contact the customer support service of the payment service by email support@cloudpayments.kz.


Online payment security


The personal information provided by you (name, address, phone number, email, credit card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our web server.

We recommend that you verify that your browser is secure enough for online payments on a special page.
The security of processing Internet payments is guaranteed by CloudPayments Kazakhstan LLP. All operations with payment cards are carried out in accordance with the requirements of VISA International, MasterCard, and other payment systems. Specialized security technologies for card online payments are used for information transmission, and data processing is carried out on a secure high-tech server of the processing company.


Payment by credit cards is secure because:

The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the authorization server and cannot be stolen.
The buyer enters his payment details directly into the CloudPayments authorization system, not on the website of the online store, therefore, the payment card details of the buyer will not be available to third parties.


Refund of funds

During online payments using bank cards, refunds in cash are not allowed. The refund procedure is regulated by the rules of international payment systems:

The consumer has the right to refuse the goods at any time before their transfer; after the transfer of the goods, the refusal must be made within 14 days;
Return of goods of proper quality is possible if its commercial appearance, consumer properties, and a document confirming the fact and conditions of purchase of the specified goods are preserved;
The consumer does not have the right to refuse goods of proper quality with individually defined properties if such goods can be used exclusively by the person acquiring them;
Upon refusal of the goods by the consumer, the seller must return the amount paid by the consumer no later than ten days from the date of the consumer's submission of the relevant demand.
To refund money to a bank card, you need to fill out an "Application for refund of money" that is sent upon request by the company to the email address, and send it together with a copy of the identity document to the address info@apicore.one

The refund will be made to the bank card within 14 business days from the date of receipt of the "Application for refund of money" by the Company.

To refund money for transactions made with errors, it is necessary to submit a written application and attach a copy of the identity document and receipts/documents confirming the erroneous write-off. This application should be sent to the address info@apicore.one

The refund amount will be equal to the purchase amount. The consideration period for the Application and the refund of funds begins from the moment the Company receives the Application and is calculated in business days excluding holidays/weekends.


Cases of payment refusal:

the bank card is not intended for making payments online, which can be found out by contacting Your Issuing Bank;
insufficient funds to pay on the bank card. More information about the availability of funds on the payment card can be obtained by contacting the bank that issued the bank card;
the bank card details are entered incorrectly;
the expiration date of the bank card has expired. The card expiration date is usually indicated on the front side of the card (this is the month and year until which the card is valid). More information about the card expiration date can be obtained by contacting the Issuing Bank.

For questions about payment by bank card and other issues related to the website's operation, you can write to us at our Email: info@apicore.one

LLC «APICORE»

TIN: 311447189

Address: 140100 Uzbekistan, Samarkand, Amir Temur St., Bldg. 224

Email: info@apicore.one